Preorder Policy

OVERVIEW

Preorder is an order placed for item/s before they are available for sale online. When you place a preorder the stock is reserved for you and when the product becomes in stock your order will be dispatched. The estimated delivery period will be noted in the description of the product on our website.

HOW DO PREORDERS WORK?

It is the customers responsibility to read the below information carefully before placing an order for a preordered item.

At the time you place your order, you will be required to pay the full amount of the order to secure your preorder.

If you order multiple preorder items or if you combine in stock items with preorder items The Pink Sugar Boutique will ship your order once the preorder item or items arrive. If you would like for the in stock items to be shipped separately from the preorder item you will be charged twice for shipping or we can ship all items together once the preorder(s) arrive in store. We highly recommend placing two separate orders if you would prefer earlier shipment of in stock items.

Please choose your colors and sizing carefully as we aren't always able to amend orders once they have been placed with our manufacturers. Should you need to change your size it is subject to if smaller or larger sizes are available. Preorder items are made and reserved specially for you. 

Once your order has been placed you will receive your order confirmation via email. Please also ensure to check your junk mail in case your order confirmation has gone there. 

Once the product is available and your order has been dispatched you will receive an email with your tracking information. Please also ensure to check your junk mail in case your shipping details have gone there. 

Should you need to return any preordered items standard return policies apply with the exception that the return period is 7 days from the delivery date not from the time you have ordered.